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THE PLATNIUM DIVISION
THE PLATNIUM DIVISION
The Platinum Division is comprised of the Chames Team. Each member brings it's own unique experiences to the table to be one of the best coordination teams. This team assists 300+ agents daily and has the capacity to handle many more with ease. If you see any of these players on the other side of your transaction, please know that you will be taken care of with the highest monitored coordination experience.
Joe Chames
Joe Chames
Joe has been in the real estate business since 2004. He started Serulian Virtual Services in 2009 as he moved to Kansas to create a better life for his family. Knowing that the Real Estate offices were mostly all transitioning over to paperless transaction systems and electronic signatures, he saw a rising opportunity for a Virtual Coordination Service.
With great diligence he worked building his client base 100% by referral only. Joe being very detailed oriented, organized, personable and highly knowledgeable in this industry has allowed him to close more than 10,500 deals since 2009. Joe has selected only the finest coordinators in the business to join his team. Joe demands the best and knows the new SVS Team will not disappoint.
Farrah Chames
Farrah Chames
Farrah has 25 years of Managerial Experience that she has brought to the SVS Team. Farrah is the Operations Manager who is in charge of all Team SVS Operations in the company. She is an expert in knowing how to mufti-task and manage many different projects in a fast paced environment with ease.
Farrah is fully proficient in Microsoft windows, all Adobe Systems, Dropbox, DocuSign, and is skillful in research and all computer skills. Farrah is an exceptional and crucial part of the SVS Team and is a big part of it's expansion and success.
Testimonials
Testimonials
Platinum Division
Platinum Division
“I have been working with Joe Chames as my exclusive transaction coordinator for about 5 or 6 years. Prior to meeting Joe, I was handling all aspects of my transactional paperwork…and hating every minute. Adding Serulian Virtual Services to my team afforded me less time for frustration and more time for me to do what I am good at…and that is selling real estate! I must admit that prior to working together I was a bit concerned about the “virtual” part and Joe not being here in my office. As it turns out, that is not even an issue…and never has been. The addition of Serulian Virtual Services to my team has been an integral part of me being able to increase my production, year after year. There is no way I could do what I do at the level I do it, without Joe Chames and Serulian Virtual Services."
- Lana Morin Pierce Realtor, Intero Real Estate Services
- Lana Morin Pierce Realtor, Intero Real Estate Services
“I have been working with Joe for a year and can't say enough good things about him. I've worked with 3 other Transaction Coordinators in the past, and he is by far the best. He is very detail oriented and never misses a thing. He's articulate and professional with everyone involved in a transaction from the Clients to Escrow Officers, to Mortgage Brokers and other Realtors. He represents our team very well and allows us to focus on our clients as opposed to paperwork and timelines; he makes sure we adhere to the timeline and sends reminders, he completely knows all the documents and anticipates what we might need. I can't imagine not using Joe. He is an integral part of our team and we all rely heavily on him. I highly recommend Joe to anyone who wants to be successful!”
- Annie Baker, Realtor, The Baker Group
- Annie Baker, Realtor, The Baker Group
“I have been in marketing and sales for a major Title Insurance Company in Cupertino since 1988. I have also been a Licensed Realtor since 1981. I have worked closely with Joe for almost 12 years. In 2003, he was an Administrative Assistant at Coldwell Banker in Cupertino. He was unquestionably one of the most hardworking and reliable people I have ever worked with. Anything you asked him to do, he completed the task quickly and accurately. He consistently reflected a level of insightfulness and attention to detail that is unique to our business. He has always stood out among his peers for his eagerness to engage in the process of learning and improving himself. For the last 8 years, I have worked with Joe as a Transaction Coordinator with many of my top realtor clients. Joe is a team player, a problem solver and is someone I can count on to get the job done quickly and accurately. His communication skills are exemplary and I have never heard of a complaint about Joe from ANY of my clients. When I see that Joe Chames is handling the transaction, I am confident that everything will go smoothly on his part of the process.”
- Candice Francisco, Senior Account Manager, Cornerstone Title Co.
- Candice Francisco, Senior Account Manager, Cornerstone Title Co.
“Mary Girardi is the BEST! She has been my exclusive transaction coordinator for the last 5 years and is absolutely fantastic. She goes above and beyond for each and every escrow. She is extremely reliable, efficient and incredibly responsive. Mary is very proactive and is truly the backbone of my business. I would recommend her whole heartedly. Thank you, Mary, for all that you do!”
- Katie Duus, Realtor, Sereno Group
- Katie Duus, Realtor, Sereno Group
“Thank you again for putting our office in touch with Maria Silva. It was sincerely a pleasure working with her, and her assistance was invaluable for us to make this transaction go smoothly.”
- Caroline Yee, Realtor, Benny Yee & Associates
- Caroline Yee, Realtor, Benny Yee & Associates
“Joe is an awesome transaction manager for our team. He is effective, efficient and very organized. We are so impressed with his speed in handling our transactions flawlessly. His services are so comprehensive that has been helping us to spend our time focusing in getting more listings and sales. His service is indispensable to us. Highly recommend his company to anyone who are looking for professional transaction coordination.”
- Amelia Wong & Wayne Mason, Realtors, Intero Real Estate Services
- Amelia Wong & Wayne Mason, Realtors, Intero Real Estate Services
“I have worked as an Escrow Officer for 30 + years and Joe Chames is the most efficient Transaction Coordinator that I have ever worked with. He has a great knowledge of real estate transactions and is always very helpful with questions or providing documentation as needed. He is able to provide exceptional service to his clients by being organized and technology proficient. If you are a busy Agent and need someone to be your right hand with the paperwork then Joe is your man!”
- Alison Scharnow Escrow Officer, First American Title Company
- Alison Scharnow Escrow Officer, First American Title Company
“Joe Chames is the best Transaction Manager bar none! He keeps us all in sync and informed of very important timelines. He also is very accessible, timely and executes on his word. I will not use anyone else but Joe. He is simply the best!”
- Melinda Dy, Realtor, Intero Real Estate Services
- Melinda Dy, Realtor, Intero Real Estate Services
“Joe Chames is my super hero! He is knowledgeable, accessible, and dependable. When I need things taken care of he is always right there. My team puts through a lot of listings and somehow he keeps them all straight. Anyone looking for a TC would be lucky to have Joe handling their files. He makes my job a lot easier.”
- Monique Bolden, Realtor, Intero Real Estate Services
- Monique Bolden, Realtor, Intero Real Estate Services
“I have been working with Joe for the last 10 years. Joe is incredibly efficient, thorough, prompt handling transactions. I’ve always wished to have Joe as a full time member in my team. He is a very hard working individual, and I have never experienced not being able to get a hold of him within a matter of a few minutes. On top of all, he is a very pleasant person to work with.”
- Jinny Ahn, Realtor, Intero Real Estate Services
- Jinny Ahn, Realtor, Intero Real Estate Services
“I’ve used Joe Chames as my coordinator for almost a decade. He started as our in-house coordinator at Intero. He was so good that when he moved out of state, I continued using him. I spend zero time explaining anything to him. He knows exactly what I need and when I need it. With Serulian Virtual Services, the line between 'transaction coordinator' and 'real estate assistant' is real blurry. I consider Joe an invaluable part of my team and the best escrow coordinator I’ve used.”
- Terel Beppu, Realtor, Intero Real Estate Services
- Terel Beppu, Realtor, Intero Real Estate Services
“Mary Girardi has been a bright light in my business. We found her at the perfect time, just before our business started to expand. I keep giving her more and she keeps performing well. Her skills, ethics, motivation and results are of the highest caliber. Truly. I trust her. She keeps finding more ways to help me, and her attention to detail is quite remarkable. She finds errors that I miss. I am so grateful to have her as a part of our team and highly recommend her for Transaction coordination and Compliance Reviews. She is at the top of her industry.”
- Christine Schneider, Broker, Schneider Estates, Inc.
- Christine Schneider, Broker, Schneider Estates, Inc.
“Mary has been outstanding. She's very knowledgeable, is extremely responsive and a pleasure to work with.”
- Robert Gosalvez, Climb
- Robert Gosalvez, Climb
“Recommend Joe Chames 100%! Joe is absolutely my No.1 Transaction Coordinator I would recommend, if anybody asks. I’ve known Joe for a Long time and he never disappointed me but still amazes me to this day how fast, efficient and detail oriented he is among all the huge volume of work that he takes care of each day. With him, all my files get done in time, without any imperfection and never have to worry about my files at all. That’s a huge comfort & a must in our industry! His work is simply Superb, Efficient & Professional!”
- Nina Kim, Realtor, Intero Real Estate Services
- Nina Kim, Realtor, Intero Real Estate Services
“I have been using Joe Chames as my transaction coordinator for the past 3 years. He handles each transaction as if it’s the only file he’s working on. His response time is very quick and his attention to detail is impeccable. Working with Joe has made my job a lot less stressful.”
- Alinor Willis, Realtor, The Baker Group
- Alinor Willis, Realtor, The Baker Group
“Maria was very organized, attentive, and most importantly nice. It was really nice to work with her.”
- Joaquin Ramirez, Elite Realty Services
- Joaquin Ramirez, Elite Realty Services
“I have been working with Maria Silva for a while now and she really is the best transaction coordinator I have ever used in my 16 year career!
Detailed oriented and readily available to get what you need done on time. If have been looking for an exceptional coordinator who is willing to go above and beyond, Maria Silva from Joe Chames team is the one. Thank you Maria for all you do!!!”
- James Shin, Realtor, Intero Real Estate Services
- James Shin, Realtor, Intero Real Estate Services
“Thank you again for putting our office in touch with Maria Silva. It was sincerely a pleasure working with her, and her assistance was invaluable for us to make this transaction go smoothly.”
- JP Moridi, Realtor, Intero Real Estate Services
- JP Moridi, Realtor, Intero Real Estate Services
“Over that past 12 sales, I have used Maria Silva as my transaction coordinator. I would recommend Maria to anyone looking for a responsible TC. She is the best!”
- Scott Syme, Broker, Syme Group Real Estate Services
- Scott Syme, Broker, Syme Group Real Estate Services
“Stacy was indeed a great match for me. She was prompt, professional, and patient. I hope to use her services again soon.”
- Allison Akana, Intero Real Estate Services
- Allison Akana, Intero Real Estate Services
“Stacy has been wonderful in helping me in providing all documents and making sure I have them completed correctly. I appreciate all the help she has given me during the process of escrow.”