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THE SVS TEAM

Joe Chames

Owner/Coordinator

(408) 621-6775 or [email protected] 


Joe has been in the real estate business since 2004. He started Serulian Virtual Services, LLC in 2009 as he moved to Kansas to create a better life for his family. Knowing that the Real Estate offices were mostly all transitioning over to paperless transaction systems and electronic signatures, he saw a rising opportunity for a Virtual Coordination Service.


With great diligence he worked building his client base 100% by referral only. Joe being very detailed oriented, organized, personable and highly knowledgeable in this industry has allowed him to close more than 10,500 deals since 2009. Joe has selected only the finest coordinators in the business to join his team. Joe demands the best and knows the new SVS Team will not disappoint.

Farrah Chames

Executive Manager

[email protected]


Farrah has 20 years of Managerial Experience that she has brought to the SVS Team. Farrah is the Operations Manager who is in charge of all Team SVS Operations in the company. She is an expert in knowing how to mufti-task and manage many different projects in a fast paced environment with ease.


Farrah is fully proficient in Microsoft windows, all Adobe Systems, Dropbox, DocuSign, and is skillful in research and all computer skills. Farrah is an exceptional and crucial part of the SVS Team and is a big part of it's expansion and succces.

Maria Silva

Transaction Coordinator

[email protected]


Maria has been in the Real Estate field for 10 years and has varied experience as an assistant, marketing coordinator, and escrow coordinator. She started as an administrative assistant and quickly moved up to Marketing Coordinator where she worked on MLS entries and other materials. From there she moved to the Escrow department where she learned the transaction process in depth. After that, she worked with property management companies and then returned to real estate as a brokers assistant. Maria obtained her Real Estate License in 2014 and continues to educate herself on new laws and practices in the field.

Hana Ha

Transaction Coordinator

[email protected]


Working in real estate for 2 decades, Hana has been with Serulian

Virtual Services, LLC since 2017. Her diligent support to run each

transaction with service you can trust for every contract, disclosures

and timelines for contingencies. Agents have been with her from the

beginning of her Transaction Coordination accomplishments with

hundreds of successful closings.

Hana’s expertise in California Real Estate has been years of knowledge

since 2005. She started as an Account Executive, selling homes for one

of the largest Fortune 500 new homes developer in California. Every

experience to be scored by clients through the JD Powers Survey, where

Hana only offers excellent customer service satisfaction.

Great success with commercial real estate and property management

before moving on to support prominent Realtors selling luxury estates

in Santa Barbara. Using her marketing skills as Director of Listings and

providing comprehensive transaction coordination. Ensuring extensive

details for contracts and documentation with her attention to detail and

communication. She offers a quality of service you can trust for a

smooth and successful close.

Paula Wells

Transaction Coordinator

[email protected]


Paula is a licensed real estate agent and has been in the real estate industry since 2004. She has transitioned out of the real estate agent role in order to simplify her life and the challenges that come with balancing home and work. Paula is a very detailed oriented, organized, dedicated and highly knowledgeable individual in all aspects of the real estate world and is an expert in multi-tasking and managing several ongoing transactions in a fast-paced environment. Paula has assisted and closed over 500+/- transactions in her 2 ½ years with Team SVS and has proven to be a great team player. Paula will always go ‘the extra mile’ to ensure a smooth and successful experience for her clients.    

Colleen Ramirez

Transaction Coordinator

[email protected]


Colleen is a transaction coordinator exclusively for Serulian Virtual Services, LLC. I began my Transaction Coordinating journey as an assistant, and quickly developed a love for the job. As a detail-oriented efficiency lover, I strive to be consistent, maintain organization, and provide a seamless, supportive experience for my clients from the second the transaction begins to the moment it is completed. My overall objective is to help my clients meet their maximum potential and maintain a productive presence in every transaction. 

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